Club Manager Vacancy

Role:
The Club Manager shall be responsible for the operation and organisation of the Club. In discharging this responsibility, the Club Manager shall:

• Create a positive climate and ambiance within the Club for Members and visitors.
• Be responsible for fostering good morale among the staff and volunteers in the performance of their duties.
• Ensure staff members are suitably trained so that they can perform a range of duties within their area of operation in the Club.
• Ensure all Club Policies are implemented.
• Identify improvements in or develop new policies which will improve the operation of the Club and provide the appropriate protection to the Club, Staff, Members, and visitors.

Reporting to:
The Club Manager will report to the Commodore. They will be responsible for implementing decisions as directed by the Commodore, the other Flag Officers, and the General Committee. The postholder will be working with a range of volunteers, in addition to the other paid roles at the club and will need to balance the conflicting pressures from Members, Officers, Staff and Volunteers.

Principle Responsibilities

Reporting to:
The Club Manager will report to the Commodore. They will be responsible for implementing decisions as directed by the Commodore, the other Flag Officers, and the General Committee.
The postholder will be working with a range of volunteers, in addition to the other paid roles at the club and will need to balance the conflicting pressures from Members, Officers, Staff and Volunteers.

1. Overseeing the overall operation of the Club and ensuring that all services and customer service is provided to the standard required by the Club.
2. Staff Management and Recruitment
   2.1. To provide first line management to the Training Manager, the Marina Berth Master and the Office Administrative Assistant ensuring that they deliver their services to a standard that reflects positively on the Club.
   2.2. To ensure all staff are adequately trained and appropriately qualified in their areas of activity.
   2.3.Ensure continuity of teams, including appropriate staffing levels, recruitment, training, support, and development of all individuals.
   2.4.Administer arrangements for recording attendance, hours worked, holidays and absence and ensure that payroll details are provided on a timely basis for all staff.
3. Administration
   3.1.Provide administrative support for Flag Officers, attend General Committee meetings and record notes or minutes. Attend the Annual General Meeting and record attendance, voting and take minutes.
   3.2.Manage all communication with Members, including dealing with requests by telephone, email and in person. Provide regular information to keep Members informed and maintain communication systems, including email and display screens.
   3.3.Prepare reports on activity for the General Committee and Annual General Meeting.
   3.4.Maintain the database of Club Members, keeping records of Membership, resignations, and reasons for leaving. Issue annual subscription and facility fee letters to Members in a timely manner, monitor use of different payment arrangements, monitor payments, and chase unpaid subscriptions.
   3.5.Manage Membership applications in accordance with the Club Rules.
   3.6.Manage Marina berthing applications and the marina waiting list. Work with Flag Officers and the Marina Committee to allocate spaces and with the Marina Berth Master to manage Marina visitors.
   3.7.Manage Mooring applications. Work with Flag Officers and the Mooring Committee to allocate spaces.
   3.8.Manage the allocation of spaces in the dinghy park and outboard store and ensure that arrangements to identify boats are in place. Work with volunteers to ensure that boats are in the correct spaces.
   3.9.Monitor and record the award of trophies and prizes.
   3.10. Oversee the administrative arrangements for permits, ensigns and burgees, order and manage stock levels and ensure annual returns are made in an accurate and timely manner.
   3.11. Assist in building the budget and developing the Annual Business Plan.
   3.12. To assist all departments in setting and achieving financial and performance targets, as may be set by the General Committee and monitor on an ongoing basis.
   3.13. Ensure that seasonal equipment (furniture and bikes) is maintained and available when required.
4. Health and Safety
   4.1.Responsible for the overall safety, standards and maintenance of the Clubhouse, Marina, and Grounds.
   4.2.Maintain a safe, healthy, and environmentally responsible work environment, where concerns and corrective actions are implemented.
   4.3.Manage cleaning arrangements for the Clubhouse to ensure that high standards of cleanliness are maintained and ensure cleaning supplies are ordered and managed.
5. Events
   5.1. Support Flag Officers and volunteers in the administration of sailing events, including the publication of the Notice of Race, Sailing Instructions and Entry Forms. Arrange for on-line entry for open sailing events and ensure that details of entrants are available to the Race Committee.
   5.2.Work with the Training Manager and the Flag Officers to plan an annual programme of training and coaching events, shore based training and related events. Manage the recruitment of instructors, book rooms, boats and other facilities and equipment for training events.
   5.3. Support Flag Officers and volunteers in developing a full social programme for Members and visitors, including joint arrangements with the Cruising Association and other special interest groups.
   5.4.Manage events to ensure that all the required facilities, catering and bar services are available and provided. Manage the booking process for events, attendance records, and recording of dietary and access needs.
   5.5.Assist in the development of the business of the Club including identifying opportunities for enhancing existing services and introducing new services and expanding external hires of Club facilities and services.
6. Finance
   6.1.Act as a signatory for the Club’s bank account and manage cash balances. Make payments to staff and suppliers and monitor bank transactions.
   6.2.Manage arrangements for card payments and ensure all transactions are recorded in an accurate and timely manner.
   6.3.Manage till and card payments systems including through the website. Marketing
7. Marketing
   7.1.Maintain the Club website and manage the use of social media for marketing, to promote the Club and events and create a positive image of the Club, Members, and activities. Ensure that the Club Diary is maintained and accurate.
   7.2.Manage the marketing, advertising, and publicity for all events.
8. Management of Third-Party Activities
   8.1. To liaise with, negotiate and oversee the delivery of services by third parties.
   8.2.Act as the main point of contact, and day to day liaison for the provision of catering and bar services. Agree variations to opening hours and special requirements for events with the contractor and advise the contractor on expected numbers attending events.
   8.3.Monitor the financial performance of the catering and bar services and support the Flag Officers in monitoring and managing the arrangements.
9. General
   9.1. To carry out other duties, that may or may not be within current duties, as may be assigned by the Club.
   9.2. The ability to work some weekends and outside office hours from time is a requirement.
   

Job Title: Club Manager
Key Selection Criteria Qualifications:

1. Education and Experience
   1.1. Educated to degree level or equivalent.
   1.2. Experience in Finance and administration.
   1.3. Experience of a Membership organisation.
   1.4. Experience of an Engineering or a Marine related work or leisure environment.
   
2. Personal Qualities:
   2.1.Strong interpersonal and social skills, with a good out-going personality and the ability to relate to Club members in all age groups.
   2.2.Able to be robust and reassuring.
   2.3.A practical and pragmatic approach to problem solving.
   2.4.A genuine interest in marine activities and conservation.
   2.5.A drive to succeed
   2.6.Good integrity.
   2.7.High levels of personal energy.
   2.8.A Team Leader.
   2.9.The ability to positively interact with people and respond positively to challenge.
   2.10. Ability to inspire others to have confidence in him/her

Business Experience:

1. A background in one or several management positions, with a proven record of achievement in the following areas:
   1.1.Business Management.
   1.2.People Management.
   1.3. Financial Results.
   1.4.Customer Services.
2. Business experience in a service-based industry or Membership organisation, ideally within a marine environment.
3. Understanding of IT management systems.
4. Change management experience.

Competencies

1. The ability to understand, accept and promote the ethos of the Royal Harwich Yacht Club.
2. Good interpersonal skills.
3. Good organisational ability.
4. Good customer services skills.
5. Strong leadership qualities.
6. Strong management ethos.
7. The ability to prioritise.
8. Good financial management ability.
9. A good analytical approach to problem solving.
10. The ability to inspire confidence in dealing with all services and Club issues.
11. The ability to interact effectively between the Flag Officers, General Committee, the Members, and the Staff.
12. The ability to deal with the structural or building issues of the Club premises.
13. Good written and oral communication skills.
14. Good influencing and negotiating skills.

To apply please email your CV and a covering letter identifying why you would be suitable to the role to Club.Manager@Royalharwich.co.uk.

For an informal discussion about the role please contact the Commodore Laure Vanner on 07534 433351